Stars and Pipes Plumbing Atlanta

I’m going to be completely honest here and say that I’m usually very skeptical of any company that has a perfect 5-star rating on google reviews, but after giving Sean a call, I fully understand how he has earned that perfect rating for his company. No one really wants to call a plumber, but given my situation, the time came where I had to. After a questionable water bill and some deductive exploration around our home, I figured out we had a leak under our slab in one of the in-ground pipes, something I did not want to even remotely tackle. Not having a local plumber that I could rely on (the last couple of folks I used left a lot to be desired), I searched on google and came across Stars and Pipes Plumbing. Gave Sean a call in the afternoon, explained the situation, and he swung by our house later that evening after he finished up the job he was working on. Sean was super informative and agreed that we had a leak under the slab. He answered every question I threw at him with knowledge and confidence and explained the whole process and what to expect on the day the repair was to be done. While he was there, I had him look at some upgrades we’ve been wanting to make around the house to get some pricing ideas and he presented me again with all the information with reasonable prices (he was never pushy on trying to sell me anything or push for the job, which is huge in my book). Honestly, I felt so comfortable with Sean that I didn’t bother reaching out to anyone else. We agreed to have him repair our slab leak as well as come in and upgrade our 15-year-old water heater (preventative upgrade). The day of the job came, and Sean arrived on time, prepared and got everything done. The energy at the house was always positive (none of that disgruntled/frustrated plumber vibe) and Sean was a great guy to have around. He’s super chill, and once again, answered every question I had for him about what was going on. He had no issues explaining why certain things were done the way they were, as well as taking the time to show me how the new water heater works. I think what really sets Sean apart from others is that he genuinely cares for his work and treats his workspace as if it were his own home. He cleaned everything up after himself and honestly, short of mopping, you would have never known work was done in the house. He’s honestly one of the only contractors I have encountered that I would gladly leave the keys to my house with and let him work without us being around if needed.

Absolutely the best plumbing company we’ve ever worked with! My dad was dealing with a serious sewage issue at his home, and Sean went above and beyond from the very start. He quickly identified the root of the problem and was extremely thorough in his assessment. He didn’t just explain the issue—he provided clear photos and even physically marked where the problem was located. After his inspection, Sean explained that the blockage was actually on the county’s side, not the homeowner’s, and that we would need to get in touch with the county for repairs. What really stood out to me was that Sean didn’t just leave it there—he personally helped me speak with the county’s customer service when they initially tried to claim the problem was our responsibility when they sent someone out to inspect. Sean even coordinated directly with the county to schedule a follow-up visit—without me needing to get involved—and personally returned to meet with their team to review the findings in detail. Thanks to his professionalism and persistence, the county acknowledged the issue was on their end and agreed to handle the repairs—something we were worried would turn into a drawn-out battle! Throughout the entire process, Sean was incredibly communicative and supportive. He followed up regularly, kept us informed every step of the way, and truly made a stressful situation so much easier to deal with. It’s rare to find a business that operates with such honesty, integrity, and commitment to customer service. I wouldn’t hesitate to call Sean again for any future plumbing needs and will be recommending him to everyone I know. Truly top-tier service!!