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Bicycle Shop businesses and related repair services are available around Bakersfield, CA.
Snider's Cyclery and Locksmith is listed as a Bicycle Shop serving Bakersfield, California. Contact this business for reliable local service, appointment requests, directions, reviews, photos, and profile details.
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Ethan was great! He helped us in a friendly and professional way! The manager was nice too! This place was a trusted and reliable place from several local cyclists we spoke to. Big win.
Horrible place customer service is poor and you’ll have one person tell you one thing and another tell you something different, telling me they could put on the parts I just bought (grips, tubes and a chain) and it would take a few hours then after waiting all day I had to call them to find out it would take almost a week. Even when they apologized and stated they will at least do the tubes for me before I pick it up and didn’t even do that, took me 40 minutes to do something they are supposed to be professional at. GO TO ACTION SPORT for a guaranteed satisfaction
Worst bike shop I’ve ever been to. These employees have no idea how to give great customer service. Most of the time the just want to sell you the part instead of wanting to take the bike in for repairs needed. My son was turned away multiple times after being told they could fix it. He wasn’t turned away right away until purchase was made for the parts needed. Took the bike a second time after confirming by this same employee they’d be able to fix it. Once arrived not only did they ignore my son and started helping other people that had walked in after him but once helped by this Individual with glasses this individual gave him hopes of hi... Worst bike shop I’ve ever been to. These employees have no idea how to give great customer service. Most of the time the just want to sell you the part instead of wanting to take the bike in for repairs needed. My son was turned away multiple times after being told they could fix it. He wasn’t turned away right away until purchase was made for the parts needed. Took the bike a second time after confirming by this same employee they’d be able to fix it. Once arrived not only did they ignore my son and started helping other people that had walked in after him but once helped by this Individual with glasses this individual gave him hopes of his bike being repaired that same day. This individual started picking up the chain and strains and all parts needed then decided to stand in the corner then come back to tell my son if instead he just wanted to purchase the parts and try to do it himself. My son asked if the can do it instead cuz he didn’t know, this individual said they’ll try to do it and walked away to just stand in the corner and never asked anyone the returned to tell him they cold but he could sell him the parts. My son walked out of there teary eyed because he had been turned away twice now by the same person after they had promised they’d fix it this time. I tried speaking with someone about the matter but all the other employee was able to say was sorry and told the individual to stay cleaning up, stating they wanted to close shop. This soo called family owned business clearly doesn’t care about the business is locals bring to them and has no idea how to value they’re customers or how to provide great customer service. I’ll be taking my business elsewhere and honestly y'all should too. Only left a one start for the reason it doesn’t let me submit with no stars.
Edit to add: I definitely let them know that I was going to be very vocal about the horrible service we received. Don’t fall for their nonsense, they did not try and work with us and the manager was the kind of insecure person who trips on power, you know the type. This is not a place for families. Please don’t let them break your kids heart too. We went in and purchased a bike for my grandsons 11th birthday. He picked out what he thought he wanted. They encouraged him to ride it around and see if he liked it. Once we brought it home he rode it once up the street and back. Parked it INSIDE our house because the garage is being worked on, and... Edit to add: I definitely let them know that I was going to be very vocal about the horrible service we received. Don’t fall for their nonsense, they did not try and work with us and the manager was the kind of insecure person who trips on power, you know the type. This is not a place for families. Please don’t let them break your kids heart too. We went in and purchased a bike for my grandsons 11th birthday. He picked out what he thought he wanted. They encouraged him to ride it around and see if he liked it. Once we brought it home he rode it once up the street and back. Parked it INSIDE our house because the garage is being worked on, and it sat. He finally got very upset and told me he made a mistake and picked a bike a didn’t like. I told him we were well within the return time. I went to return it and it is obvious that the manager is not there to help customers at all. She was cold, rude, and said no the bike is used it can’t be returned. I said but the bike is not used? He parked it inside the house and only rode his old bike? She said there is dust on the spokes. I said I live on the east side by the bluffs, my whole house is dusty. Doesn’t that prove it’s not been ridden? She did not offer any compromises, no considerations. We would have gladly chosen another bike, made adjustments, even considered store credit. Nothing. She said and I quote “ we don’t know what was done to it once you drove away”. I’m actually shocked. I cannot believe a business that has operated in Bakersfield for this many years would treat customers this horribly. My grandpa said they are a bunch of thieves and I should have listened. Imagine screwing an 11 year old over on his birthday. We are broken hearted for him. Please do not use this company, even though the receipt said that they do returns, she told me they never do. Do not trust them.
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