Macie Martinez
We had no heat downstairs. They got someone to us within the hour, and it took him less than an hour to diagnose and fix the problem. 5 stars!
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Smith River HVAC is an HVAC business serving New Hampshire’s Lakes & Mountain Regions, including the Lakes Region and surrounding towns such as Ashland, Bristol, Campton, Danbury, and Meredith. Smith River HVAC provides core services including furnace repair and installation, boiler repair and installation, heat pump services, hydronics and radiant heat, natural gas heating, air conditioning maintenance and installation, ductless mini-splits, water heater repair and installation, and commercial HVAC services. The business offers diagnostic services and emphasizes customized home comfort solutions. Smith River HVAC is locally owned and has been servicing New Hampshire homes since 2018, with expertise in Mitsubishi Electric heating and cooling solutions.
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We had no heat downstairs. They got someone to us within the hour, and it took him less than an hour to diagnose and fix the problem. 5 stars!
Excellent...we called them on a Friday but at the time they didn't have a tech available so I moved on to another company. Sarah called me back about an hour later and asked if we still needed someone. Boy do I wish I had accepted. Another company came in charged us $125 to take two pictures and they touched nothing, no diagnosis, no questions, no quick look. He left telling us the office would be in touch for an appointment. This was at 4p on a Friday night leaving us with no heat. In the meantime my husband tried a few things and it seemed like it was fixed until the following Thursday morning. We never heard from the other company for an... Excellent...we called them on a Friday but at the time they didn't have a tech available so I moved on to another company. Sarah called me back about an hour later and asked if we still needed someone. Boy do I wish I had accepted. Another company came in charged us $125 to take two pictures and they touched nothing, no diagnosis, no questions, no quick look. He left telling us the office would be in touch for an appointment. This was at 4p on a Friday night leaving us with no heat. In the meantime my husband tried a few things and it seemed like it was fixed until the following Thursday morning. We never heard from the other company for an appointment so I called Sarah back. She had a tech out a few hours later. He went through our furnace and realized it was an electrical issue and immediately gave us a name for an electrician. Sarah also called me to share the same information. The electrician they suggested came same day and we had heat before he left. We will definitely be using Smith for all our furnace needs and maintenance.
I will call on this company from now on for all my hearing and cooling maintenance. The tech was an extremely trained and knowledgeable professional. He showed up on time and diagnosed my Ranai Heater problem. I really appreciate working with professionals. This company is Top Notch from the booking person , to the tech, to the owner.
Team called to ask if they could come earlier which was great with me. They were very professional and knowledgeable. Ricky gave me a very helpful un through of the controls as I had just moved in and didn’t know the Mini Split system at all. Since the service the unit is working much better (it was evidently overdue as filters were really dirty etc) I would highly recommend Smith River!
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