John Vella
This is the first time I have ever given a poor review. In this case I am compelled to share my experience with others considering to do business with SIGMAN. The techs are mostly qualified. HOWEVER, when the owner wrote up my job they received incorrect information from him and were not clear on what to install and how based on the agreed and signed contract (new construction) with the Sigman owner. Too many mistakes requiring too much rework mostly with the ductwork in the unconditioned spaces and bathroom fans. Following completion, on a geothermal 3 zone system, dampers repeatedly failed and the owner failed to respond and service them. On the third failure of the Honeywell dampers (now three years into it) I learned they were known to have failure issues. After 7 months of waiting the Sigman owner has still failed to return communication and own the problem that was still covered under warranty. Read the reviews, there are many bad ones. Joel Sigman is ill equipped to lead his team. He promises the world and is incapable of delivering on his promises. He states "I forgot" as though that is an acceptable response. When things go wrong, he makes more promises to take care of them and still nothing happens. Repeat, Repeat. If you are shopping price, he will beat anyone else's but you will get what you pay for. Save your self the aggravation and pay a little more to go with an HVAC company that has a solid reputation for doing high quality work and standing behind it. I finally called another HVAC company with outstanding reviews and literally no bad reviews. They not only explained why I should not want Honeywell dampers vs another better rated system, scheduled the work and came out within a few days to take care of it. All is resolved, the system works much better and my out of pocket was minimal.
