Shane Burk Glass & Mirror

I brought my tundra in to replace the windshield. All went well until I drove down the highway after the repair. There was a leak (seems like it was due to a leak in the bead on the driver's side) that causes a loud howl at higher speed. There is water leaking in now that it's raining. It may not be easy to see in the pictures, but they smeared a large bead of urethane on the inside of the windshield on the trim on the A pillar. (maybe to try to cover up their mistake instead of fixing it correctly). I brought it right back in, and they scraped off the bead on the inside trim, but did not fix the issue. I don't believe they took the windshield off. I guess they went to McDonald's to try it out on the highway and left trash in the truck as well. On the outside of the car, the trim/seals on either side of the wind shield are bent, torn up, and flapped in the wind. Their solution after I took it back was to fill it in and smear urethane all over them. Looks bad, and will be a pain for the next shop I find to try to fix this. It seems like they lost some talent recently, as they not longer offer tint service when I asked. This may have been a good shop in the past, but I would caution anyone to not use them now. It just seems like there's a lot of inexperience and lack of care going on.

My first call June 6 ended in getting a single pane pice of glass (basically 2.5 ft. x 3 ft) so not that big...being installed yesterday! Not impressed at all to say the least. I totally understand no one wants to work and supply backlogs, however communication to a customer is pretty important. Doing what you say you're going to do, like calling someone back is paramount in a customer service based job. It's not that hard. The guys who measured and installed the window were great and we appreciate them. The owners were supposed to call....crickets. The office staff at both locations were supposed to call us back...crickets.