Ashley Zimmerman
Got heat pumps installed in December and so far they are working great. Five total - 9k BTU living room/kitchen on a single zone, 6k BTU finished basement room on a single zone, and all three bedrooms 6k BTU on a multi. We got estimates from multiple companies and preferred Royal River's design - thoughtful, factored in things other companies didn't, and took into account concerns/desires (a couple of the proposed designs from other companies were *bad*, bordering on incompetent, but I won't name names) . And in practice, after having them for over a month, they work amazingly well (kept the whole house *hot* in -15 wind chill last night). I appreciated them not oversizing - most of the other companies wanted to put a 12k BTU in the living room/kitchen but Royal River recommended a 9k and assured us it would be more than enough while being cheaper to purchase and run (I also did a lot of online research that confirmed this, with many people reiterating the importance of not oversizing). And yeah, it works *great*. Keeps the room (which is a living room/kitchen with a high-ish cathedral ceiling) perfect, right at the set temperature (70 degrees) while also keeping the rest of the floor warm when the doors are open. We usually have the living room, primary bedroom, and basement ones running consistently, the house feels amazing now. Install was clean and professional. Six people on day one, four the next. Had a small issue the week after when CMP came out to do the service upgrade, he hit a piece of the plastic line hide with his ladder and cracked it. I emailed them and they responded right away and came out quickly to fix it. Over the last month we've learned how to use them most efficiently (set and forget) and they use less electricity than we expected, on track to be solidly cheaper than our oil boiler while keeping the house much warmer and providing much-needed airflow. The Mitsubishi Comfort app works decently well and makes it easy to control all of them from our phones or Alexa. Excited to have a cool and dry house in the summer too. So yeah, I definitely recommend getting heat pumps and definitely recommend going with Royal River.