Royal River Heat Pumps

Got heat pumps installed in December and so far they are working great. Five total - 9k BTU living room/kitchen on a single zone, 6k BTU finished basement room on a single zone, and all three bedrooms 6k BTU on a multi. We got estimates from multiple companies and preferred Royal River's design - thoughtful, factored in things other companies didn't, and took into account concerns/desires (a couple of the proposed designs from other companies were *bad*, bordering on incompetent, but I won't name names) . And in practice, after having them for over a month, they work amazingly well (kept the whole house *hot* in -15 wind chill last night). I appreciated them not oversizing - most of the other companies wanted to put a 12k BTU in the living room/kitchen but Royal River recommended a 9k and assured us it would be more than enough while being cheaper to purchase and run (I also did a lot of online research that confirmed this, with many people reiterating the importance of not oversizing). And yeah, it works *great*. Keeps the room (which is a living room/kitchen with a high-ish cathedral ceiling) perfect, right at the set temperature (70 degrees) while also keeping the rest of the floor warm when the doors are open. We usually have the living room, primary bedroom, and basement ones running consistently, the house feels amazing now. Install was clean and professional. Six people on day one, four the next. Had a small issue the week after when CMP came out to do the service upgrade, he hit a piece of the plastic line hide with his ladder and cracked it. I emailed them and they responded right away and came out quickly to fix it. Over the last month we've learned how to use them most efficiently (set and forget) and they use less electricity than we expected, on track to be solidly cheaper than our oil boiler while keeping the house much warmer and providing much-needed airflow. The Mitsubishi Comfort app works decently well and makes it easy to control all of them from our phones or Alexa. Excited to have a cool and dry house in the summer too. So yeah, I definitely recommend getting heat pumps and definitely recommend going with Royal River.

We just received our newly installed heat pumps from Royal River. We are over the moon happy with the whole experience! From having Scott Libby over to our house and spending over an hour going through the various options of locations, pricing, and info about the equipment to the crew who thoughtfully installed it, we are so happy and impressed! The installation crew arrived on time, was polite and gracious, and communicated with us throughout the day’s installation process. I’ve seen many of our neighbors who have heat pumps but what makes Royal River stand out the most is the quality in which they execute their services. Both of our outdoor units were thoughtfully placed on a platform and the company placed crush rock around the platform to make it look so much more aesthetically pleasing. These little but important touches truly make a difference! The crew was also thoughtful in how they placed drop clothes over our furniture and belongings so no dust or debris landed on them. From start to finish, I could not recommend a better company to help you make your heat pumped dreams come true! Thank you so much Royal River!

We just had two heat pumps installed at our business location by RRHP and the service from start to finish was outstanding. The pricing was inclusive and straight-forward, and they assisted with the Efficiency Maine rebates. We expected to use the heat pumps to support an aging traditional oil fueled HVAC system, but on the second day following install, the heat pumps were so effective that we completely shut the HVAC system off. I've also used RRHP for residential heat pump installation and service for the past 6+ years and they have consistently provided professional, knowledgeable, and outstanding service. I highly recommend Royal River!