Roto Rooter

I had a backed-up drain in both my upstairs bathroom. The issue appeared on the 27th of December 2025. Casey came over to inspect the issue. But by the time he was assigned the work, the issue temporarily resolved itself. So he just came by, inspected, and told me what could be causing the issues and provided me with some suggestions. Key point: he did not charge me anything on that day because he did not need to perform any task (unlike some others in this area, whom I will not name). The issue came back on the 28th evening. I was hoping that it would resolve by itself as it did the first time. Since the issue lingered, I called them again on the 29th December 2025, but this time I requested camera service in addition to clearing the blockage. Mark came down promptly within 2 hours. Mark and Casey were very professional. Mark came and helped me clear the blockage. He inspected again, made sure what the issue was, and worked from the outside access point. He got the clog removed efficiently and advised me on what may have caused the issue. Again, he did not rush the work and took time to explain every single cost and what service was necessary to get it resolved. Many people suggested that the service may be expensive from Roto-Rooter. However, my experience is that you pay for what you get. I am very pleased with their service and their pricing. Specifically, explaining everything every step of the way. Some others will charge you just for showing up and not doing anything. I will definitely (Hopefully will not need any) call them and especially request Mark or Casey, if things go south again. Highly recommend them. Note: The cost of removing the clog was very reasonable.