Redline plumbing llc.

Redline plumbing installed the water heater in our house on 8/8/2023 before we purchased it. We moved into the house in November and had problems with the water heater from the jump. The pilot light would randomly go out and the indicator light would be completely off, we had to restart it several times on almost a monthly bases. About a month ago I called Redline Plumbing to come out and take a look at it since they were the ones who installed it. Travis said he would come by and look at it, he was in our house for only 2 minutes (not exaggerating) before saying that it was working fine and he couldn't do anything for us. Frustrated, I called another company who was able to diagnose the problem within 20 minutes and replaced the parts that day. My impression is that this company does not care about the quality of service they provide and WILL give you the run around to avoid warranty coverage. We will NEVER use this company again for any future needs.

Noticed a leak around the water heater. Called and talked to Travis. He told me to text pictures and asked pertinent questions and we agreed I needed a new water heater. He arrived on his scheduled day and took tools to the basement. He looked around and said that he really believed it was just a cracked pvc pipe that drains furnace and the water flows towards the water heater. I was ecstatic in thinking I did not need a new water heater. Off he went to get parts and fixed the pipe in a very timely fashion. I really appreciated that he did not take advantage of an unknowing widow and I believe he his honesty is outstanding. Previously, he also fixed a faucet for me and suggested the most inexpensive fix. A water softener was also installed by Redline plumbing recently. Suffice it to say I recommend this company and it will always be my “ go to plumbing” company for repairs, installs or remodels!!