Randall's Jewelry

On March 28, 2025, I visited Randall’s to request a resizing of my diamond and gold ring, increasing its size. I was quoted an estimated cost between $51 and $55, with the understanding that I would be contacted if the final price exceeded this range. I was also informed the service would take approximately one week. By April 10, 2025, I had not received any updates, so I reached out that morning for a status update. I was told the ring would be available the following day between 10:00 and 10:15 AM. However, later that same day at 4:23 PM, I received a call notifying me that the ring was completed and ready for pickup—with a total cost of $148.20 plus tax. When I expressed my surprise and referenced the original quote and the promise of a call if the price changed, the staff member I spoke with, Tommy, laughed dismissively. Once he realized I was serious, he stated he would speak with Jeannie and get back to me. Just six minutes later, at 4:29 PM, I received a text from Jeannie stating that the ring work was just beginning and asked if I approved the new price—despite the earlier call claiming the ring was already finished. (Screenshots of this conversation will be included for reference.) On April 11, 2025, I arrived to pick up the ring. Upon inspection, I noticed one of the diamonds appeared to be set lower than the others and looked out of place. I strongly suspect that one of the smaller diamonds may have been replaced—possibly as retaliation for questioning the unexpected price increase. Given this experience, I cannot recommend Randall’s for any jewelry repair or customization services. I would advise others to consider alternative jewelers who offer better transparency, professionalism, and respect for their customers.

I brought a necklace in for repair and was told it would be about a week since the repairs are not done on premises. After I didn't hear back in a week, I called to inquire and was told the person who does the repairs was backed up, so it would be a few more days and I would get a call with an update. After not receiving the update, I called again after several days passed and I was told it was still not repaired but should be done soon and I would definitely get a call. I waited a few days and since I didn't get a call, I called again. This was now over 3 weeks. I explained my frustration and again, I was told he was backed up and it would be done early the following week. I said that at this point, I just wanted my necklace back. When I called a few days later, my necklace was back in the store and not complete. I went to pick it up and when I began to express my disappointment, the owner cut me off mid-sentence and said there's no point to talk further. No apology and no repair. Thankfully, I found another jeweler close to where I reside in Oakland Park who fixed it in 5 minutes while I waited and charged me $5. While I cannot speak to the jewelry sold in the store, I would definitely not recommend getting any repair work done here.

I have been a regular visitor and shopper at Randall's Jewelry for a few years now and I have to say, if you are looking for quality products and superior customer service for all of your jewelry/watch needs, this is THE place to go. Mr. and Mrs. Allsage are so helpful and knowledgeable. From repairs to custom jewelry, they make your dreams come true. My Husband and I have recently been married and we went with Randall's to get exactly what we wanted. Mrs. Allsage helped us navigate the process of creating our custom rings from the metals to the stones and everything in between. She's an absolute gem! She worked with her jeweler to make sure each piece was perfect and she had as many molds created as we needed to ensure the final look was flawless. I recommend you visit their shop for all of your jewelry based needs!