Diane Downer
Service people were on time, very professional, had on Prudential jackets to identify themselves, removed their work boots without being asked. They were very knowledgeable, and thorough. They were at my house for an hour, but unable to assess the problem, and as a result unable to fix the issue. They did replace the backup battery, but that intervention was unsuccessful. My instructions were to wait for a call from the office to discuss further options.