Pipe Solutions

I just want to comment on my experience with a phone interaction with one of the representatives. It was incredible. Very compassionate and considerate. Took the time to be attentive to my needs and every detail I was providing. I left the conversation feeling extremely optimistic about our circumstances and super motivated to solve the problem.

Tyler from Pipe Solutions came to check my hot water heater. He did a great job and found a leak along with the unit being very old. Took pix and said he’d turn it in to his company.He was on time, pleasant and answered my questions. He returned the next week at the time I was told he’d be here with my new water heater. Did a great job installing it. Cleaned up any mess he made. I was so pleased with his promptness, his professionalism, and his knowledge. Before leaving he explained everything I needed to know. I would use Tyler (and Pipe Solutions) in a second if the need arose again.

Paid $100 for a 10 second video call to tell me water heater was cracked. Refused to give me a detailed breakdown/report for repair costs. Told me I needed to pay for the repairs on site and then would get an invoice detailing repair costs. Would not work with my insurance company in any capacity.