PHONE WIZ

I checked the hours online multiple times and arrived to find this place closed. That was a sign, but I went there before with no issues. When I finally caught them open on Friday, I dropped off my daughter’s iPad and was told I would get a call when it was ready the next day. No call. When I called to check-in before closing on Saturday at 4 PM, I was told it had been finished the day before, but they had already closed, despite advertising a closing time of 8 PM. I was told to come back the next day. My daughter has homework and today is Sunday. Then at pickup I was told I should be grateful and tip because it was finished early, even though that did not benefit me at all due to their erratic hours. Thankfully I called before coming in today, as I was told they would be open at 9 and they were not. The only reason this is not a one star review is because he worked with me on pricing.

I bought a T Mobile I phone 14 recently for my son. I took it to T-Mobile at corporate blvd to switch it over. They gave me a hard time and said it was locked and couldn't do anything. They told me to go back to where I bought it which made no sense at all. I went back over to Phone Wiz and explained it to Michael. He said sit here, call T-Mobile customer service and I'll handle it for you. Twenty three minutes of holding later, that's what happened. Michael took my phone and handled everything. I've been here times and it's been morning but a pleasant, helpful experience. Michael is fantastic. T Mobile sucks.