PD Plumbing Heating & Cooling

Just wanted to let everyone know that I've had PD PLUMBING Heating and Cooling out to take care of both plumbing and mechanical issues. The crews were very professional courteous and knowledgeable of their trades. Dillonand his helper on plumbing and Hunter and his helper on the mechanical side of things. All should consider using PD for residential and commercial services. Thanks guys way to represent your employer. Newel Fleming

We’ve been loyal customers of PD Plumbing in Augusta for over 10 years, spending thousands of dollars with them. They installed our electric water heater in 2020 and assured us it would be registered. Unfortunately, it was never registered, meaning the warranty defaulted to the manufacture date. PD Plumbing serviced the unit with a drain and refill about five months before it failed. The failure was due to electrical arcing at the lower heating element and thermostat wiring- an issue that shows a direct correlation with dry firing or a wire being left loose during their service. We provided photos and documentation to support this. PD Plumbing offered a $400 discount toward a replacement, but given the short timeline after service and that the tank had only been in use for 6–7 years, we didn’t feel this was fair. We ultimately chose to replace the unit elsewhere. We understand that problems happen, but as long-term customers, we were disappointed by the lack of accountability. We’re sharing this so others can make informed decisions.

Replace a water heater, these folks stand behind their word. We purchased a commercial grade water heater on 10/2020 and it went out Saturday 1/2026. It had a 6 year warranty by the company who made it. The company who sold it to ball, said warrant went out in June as it was built in June of 2019. Ball stood behind it and replaced it even when State( the water heater company) said they wouldn’t. Chance the installer is great, jay the owner is great and Brianna is wonderful. So kind. Thank you.