CZ Mike
Had a cracked upper pane in a single-hung window, just the outer pane, so no hurry to fix. Decided it was above my skill level so stopped in their shop one morning to get the ball rolling, Amy was great and explained everything. Lead times for glass can be weeks, but again, no hurry, and Amy kept things moving. Two visits to our home, one to make an accurate measurement and one to install the replacement glass once the glass was sorted. Install was quick and painless. Highly recommend as very easy to work with and competent.