Overhead Door Company of Ft. Smith™

Not the best customer service. Had to have the technician back out due to a problem with our connected driveway lights that had been happening since this company replaced the capacitor about 2 weeks prior … he came back, but he was visibly pissed off about having to come back. He said he had no idea what would be causing the issue and it’s not his problem so he left. Poor attitude and customer service for sure… Customer service person on phone was nice/fine

Not recommended. Staff were very friendly and helpful until something went wrong after you purchased it. Ordered fully insulated garage door and had to call them to come back out because Installer only put 1 or 2 bolt on one side of the rail and it was wiggling. Door got warped after 2-3 weeks of use. Called them to come back out again and they said it was my fault for using it manually. Pulling on it to close it, which something you would do to close it, but why would I use it manually when I just got the door and still works? Asked for the manager and the manager was the same guy that sold me the door and also the guy that came out. They wouldn't do anything so I called Corporate. Left messages after messages and nobody called me back. Called another company to give me an estimate if I replace the door. They said Overhead Door used thin metal on a heavy door(insulated) so it couldn't support the weight and that's why it warped. Paid premium price for a something only lasted a few weeks...still works but doesn't look good at all for the curb appeal.