One Hour Device Repair Redmond, iPhone, iPad, Samsung, Pixel, Moto

Disclaimer: This is for the Redmond location. Apparently there are multiple locations and your experience may vary. Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on concrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. There is no transparency and it might make more sense buying a replacement instead. Also they take more than 1 hour to do anything.

BEWARE: This place DAMAGED my phone and took no responsibility-- would give negative stars if I could! Costing me hundreds to figure this out. January 10th my phone screen broke and got my screen replaced for about 330. Fine at first BUT a week in I started to experience problems: 1. Camera condensation on both lenses-- my phone was not near any water at work and there was fogging in my camera from the inside. Over time internal corrosion and my phone wouldn't turn on. I NEVER had this issue with my phone PRIOR to this repair so WHY are you blaming the customer? 2. Flickering screen-- LCD problem. TELL ME why am I having this already after a recent screen replacement? Paid $50 and took it to a repair shop in Auburn and they said whoever fixed your phone did a CHEAP job and they should do customer service recovery because 1. It wasn't sealed properly and the adhesive used by them was cheap and 2. Cheap quality LCD in their screen. While they offered 250 to repair they thought it'd be more cost efficient for me to pursue service recovery with the original shop. Their customer service was LAUGHABLE: only fix the screen for 209! I rather pay more and get it done at a place that was more honest and less shady! Better yet maybe just get a used phone because the cost is almost as much as my repair.The auburn location even offered a better price if I did choose to pursue them too. HORRIBLE repair and AWFUL customer service!

I brought my pixel 8a in for a screen replacement. The price they quoted was $280 and that is what I paid, so their pricing is honest in that regard. However, the service I received was well below the price. First of all, they told me that the repair would take one hour. It was heavily implied that the meaning of his words were "the phone would be ready 1 hour from now." However, the auto-texts I received from them about order status clearly show the repair was completed 8 hours after I dropped the phone off. In the modern age, where corporations constantly twist words and hide behind legalese, communicating clearly is very important to me. If they had said "the phone will be ready in about 1 day" I'd have been just as happy. An 8 hour turnaround time is still fantastic service. But its the "lying through suggestion" that I take issue with. Secondly, they are disorganized. It took them about 5 minutes to find my phone when I went to pick it up. They had to call another repair person and ask them where it was. For a little while I legitimately thought they'd lost it. Finally, and most importantly, the repair was only partially completed. They did not recalibrate the fingerprint sensor, which is a required step of repair for all pixel 6+ phones. I had to enable developer mode on my device, download official drivers, and do a variety of IT tasks using my own computer in order to calibrate my own sensor. The repair shop needs to handle this for me, or lower the price of repair to account for only doing part of the job.