Northern Windows Doors & More

Called Northern over a month ago and spoke to Lisa, she sent a guy to come out to look, he wasn't here 3 minutes (not even sure he had a ladder). Waited a week for a call back with estimate, no such call ever came. I called back and again spoke to Lisa, she said she was waiting on another contractor to quote her the cost to replace one of the fascia boards so she could build that into estimate. (Hmmm...2 different contractors. 1 to replace fascia board and another to wrap fascia boards and install gutters. Seemed a bit odd that a contractor who installs guttering could not replace a fascia board that he is going to wrap anyways.) This was on a Friday; she asked me to wait until Wednesday so she could speak with him. I waited until the following Friday (2 days after she was suppose to have spoken with this other contractor) and it was the same song and dance about how she hadn't spoke with him, but asked that I give her to Monday and she would call me with estimate. This was over 2 weeks ago since I last spoke with Lisa. Note, that in every conversation I have had with them, I was the one who reached out to them. They said they would call back, but for me they have never called me back once. Based on that experience alone I would not ever hire them. If they are this hard to reach to sell you their product and service, can you imagine how difficult it would be if you were to ever encounter an issue with their product or installation. Have since called another company that just recently completed work on my street, about 10 houses down from me. They came out did a thorough job of measuring, actually got out a ladder and inspected (walked the entire parameter of my roof); went back to their vehicle and spent time to prepare an estimate for me on the spot. They emailed me the estimate promptly before leaving my residence and never approached me with any high-pressure sales tactics.