Northern Plains Plumbing, Heating and Air

I can't give them a zero. I called for sewer leak. I was asked if I was a current customer. I explained that they did all the plumbing, heating, and cooling when I built my house about 12 years ago. I also explained that they did my plumbing, heating, and cooling when I finished my basement 7 years ago. The person who answered, asked if they had been back since. I said, yes probably for furnace or air conditioner maintenance. I was told "we are booking pretty far out" and she promptly hung up the phone. Very poor customer service. Apparently all that work we had done means we aren't a current customer. They will never get another penny from me, but obviously that doesn't matter.

I had Russ come and fix a leaking P-drain in my bathroom. Russ was rude to my daughter who let him in and told me on the phone that my P-drain that leaked wasn’t the reason sewer gas smell was emitting from the drain but the Bismarck water. Then Russ told me to get another plumber after I disagreed with him. Russ did say he fixed my leaking P-drain. I called the manager to tell them what Russ said and his attitude towards customers but that was four days ago and o have yet to have the manager return my call. I have had this service many times in the past but won’t use them after this experience. I took Russ advise and next time I need a plumber I’ll call a different business.