New England Stone Technology

I called for an estimate and after a slight hiccup in our original scheduled appointment Fred came out and was on time and very knowledgeable . Unfortunately that where my high opinion of this company ended . Fred said I would be emailed the estimate of work I required within a few days and it’s 2 weeks and I still haven’t received estimate . I don’t feel I should have to call the company and see where my estimate is . If they ran into a delay then someone should have called me and told me it would be a little longer in coming . And if estimate was sent then someone should have called me to make sure I received , see if I had any questions and ask if I wanted to schedule the job. This company may do great work as I was told but the administration end of their company is a complete failure . They have no follow up which makes me think customer service isn’t important to them . I couldn’t or wouldn’t recommend them , but I will tell people not to waste their time or effort contacting this company to have work done. I guess customer satisfaction isn’t important to New England Stone .

Fabio and Bernie came to my house in Ledyard today. They were on time, Professional and amazingly talented. I cant believe how beautiful my front hall looks! It’s been there 35 years. Never looked so good They also did a great job on my granite counter top in my bathroom and are coming back to do the stone patio. I would highly recommend. You can’t really appreciate the before and after photos without seeing in person. Thanks. Great job

We had New England Stone Technology come to our home to restore the limestone in our shower and bathroom and clean the grout lines in our kitchen tile. Everything looks beautiful and new! There was a problem with the our shower (excessive water under the tile) which caused the grout to wash away. Fabio found the appropriate grout and replaced it correcting our dilemma. The service was professional and courteous . Would highly recommend this business!