Susan McCorkle
Unfortunately, my heating system stopped working during the week of the blizzard of February 2026. I placed a call to New England HVAC and a couple of other HVAC repair companies. New England HVAC Pros responded right away, and David Smith showed up within a couple of hours. After examining my furnace he informed me that my 42 year old furnace was done. He pointed out the issues with the system and why it could not be repaired. Another company had given me information and estimates about possible repairs and replacement costs. I was impressed with David’s knowledge and safety concerns compared to other companies. He patiently answered all of my questions. His knowledge and patience influenced my decision to have the entire HVAC system including air conditioning, replaced by New England HVAC Pros. They were able to schedule an installation appointment for two days later. David left a couple of heaters for me to use in the meantime! The technicians arrived on time and went right to work. Dylan introduced himself and was friendly and professional. He assured me that if I had any questions , he would be happy to answer any and all of them. I was impressed with the entire staff and how efficient and knowledgeable they are. I received information from Cody and Chris as well. Chris was very patient with my lack of technical knowledge about HVAC systems and walked me through various things. Including how the newer systems work, what to expect, how to register the warranties, etc. I appreciated the support and reassurance the entire team gave me during a stressful( and freezing 🥶) time in my life. I would definitely recommend New England HVAC Pros to anyone with heating/cooling issues. They are all knowledgeable, professional and concerned about the various issues that affect their customers.