Aubrey Robinson
I was completely satisfied with the entire service! The receptionist who answered the phone was kind and helpful. She listened to everything I said and explained every part of their company procedures to me. I was told up front how much the diagnostic fee was and an estimate of how much it would cost to get the job done that I needed. They have standard 4 hour windows of time when they can show up, but they call you 30 mins before they head your way. The workers were nice, respectful, and easy to talk to. They wore boot covers every time they came inside and cleaned up well after the job. They walked me through each problem they found and how they were going to fix it. I was given the choice to opt out of any repair they wanted to do, and told I could choose to do any of it myself if I wanted. They even offered to add a new access panel to the shower pipes to make future work easier. The invoice was shown to me before they even started the job and each line item was explained and priced. The bill was a lot but I had 4 different things done so it wasn't unreasonable. They worked fast and efficiently and it all looked nice by the end too; no sloppy caulking or uneven cutting. Will definitely be my go-to plumbing service in the future!
