Monticello Auto Service

I wanted to reach out and express my appreciation for the great service I received. I initially came in for an oil change and tire rotation, but your team discovered two additional problems with my vehicle. I was impressed by how you worked with my warranty company to get everything figured out. Although I was prepared to be without my vehicle for the full day given the extent of the repairs, I had my car back in less than three hours. Thank you for the efficient and professional service.

I had a wonderful experience with this auto repair shop in Monticello. They took care of my vehicle — and me — right away. From the moment I walked in, the team was kind, professional, and incredibly helpful. They did an excellent job communicating and keeping me up to date every step of the way, which I truly appreciated. It made a stressful situation so much easier. They also provided me with a rental car that was very clean and ready to use, which was such a huge help. I would absolutely recommend this place to anyone looking for reliable, honest, and friendly service. Thank you for taking such great care of me and my vehicle!

I am incredibly disappointed in the service this place offered my elderly parents. They currently relocated and needed work done on their truck. Monticello Auto Service kept the truck for 2 weeks with minimal communication. Not only did they NOT fix the issue, they charged my parents $2,000! On top of that, when my parents got to the truck to take it some where else, they saw a bunch of wires hanging out! They really expected the truck to be driven like that! Clearly unsafe to drive. I recommended this place to my parents and I feel absolutely awful giving them this bad advice. They trusted me and I trusted this place, going against my husbands advice and was let down terribly. At the new place my parents found in Otsego, the shop had the issue resolved quickly. Not only has Monticello Auto Service lost the business of my parents 2 cars but they lost the business of my household cars too which is 3 as well as any future referrals from me.