Montgomery Irrigation

I am highly dissatisfied with the service provided, as the work has not been completed properly, and my lawn is at risk of being damaged. I called to request that someone come out and complete the work, the woman on the phone informed me that nothing could be scheduled until the previous balance was paid. I find this unacceptable; while I am willing to settle balance my concern lies with the incomplete work payment is being demanded.

I hired this company to install three sprinkler heads in my yard. The technicians were at my home for one hour and completed the job with my husband’s assistance. However, I was shocked to receive a bill charging me for two hours of labor and an additional worker who I was never informed about. I feel taken advantage of and extremely disappointed. I’m currently waiting for a response from the company on how they plan to make this right. I will update my review accordingly.

The worse experience ever. Destroyed my pool house and refused to reimburse for the repairs. This is after accepting responsibility for the damages. To add insult to injury, they even charged me to fix the problem they caused. They suggested that my pool maintenance company turned on a breaker. I accepted that as a possibility even after talking with the pool company leadership. They said they have no need to enter the mechanical room nor touch any of the breakers. It wasn't until they "winterized" the system again that we realized they didn't know they had to turn off the breaker. It was discovered because I went into the mechanical room before the first freeze to confirm it was off. When I called them back out, the service manager evaluated the system and realized they inadvertently omitted this step. Now the owner [response from owner] wants to chime in after a review is posted. Mind you, I have made several attempts to reach out, left multiple messages with his staff - all with no response. At no point did I tell him I submitted a claim to my insurance company. Nor do I think it should even matter to them. For the record, I did not. I provided them with receipts for all the repairs [at their request] and after calling the service manager several times, I was advised that they aren't going to cover the repairs. What is typical in this situation Mr. Owner, is good business practices. Mistakes can and will happen. Accept responsibility for them and do right by your customers. After reading some of the reviews I can see that's not necessarily always your practice. You have my number, call it. Do right by your customers or continue to lose them.