Mitch Craig Heating and Cooling

They were at my house about 3 hours after I called in the morning. I got the most basic thermostat, a non-programmable $50 thermostat and was charged $335. I have replaced a thermostat before and could have done it. It is a very simple process. 30 minutes if you don't know what you're doing and want to really read and reread the directions to make sure you're doing everything correctly, but for a professional, not even 10 minutes, 5 minutes. The reason I had called a company rather than doing it myself is because it had burnt up inside so I was scared to replace it in case there was a potentially serious electrical issue. The gentleman that came in looked at the inside of the thermostat with the front off and within a minute said he believes it is just the thermostat. He also did tell me the price up front And again I said yes because of the issue with the thermostat having burnt on the inside I wanted to make absolutely sure once it was installed that it would start working and it did. I do understand that I'm paying for someone to come out to look at it with their expertise and tell me what they think it is and to replace a thermostat but why did I have to pay $335 for that? It seems a bit excessive. This was not a repair. The gentleman didn't have to crawl under the house to look at my unit or anything. It was during the day not in the evening and not on the weekend.

Let me start by stating I have a pretty strong knowledge of how HVAC systems work and the costs associated with repair... With the being said... I couldn't be happier with my interactions with Mitch Craig's staff. My air conditioner started freezing over in the hot August heat. I had a different company come charge the A/C and it went out again. I wasn't able get the other company to come back in a timely manner and needed a repair option. I drive by the Mitch Craig office off of I65 in Sellersburg daily so I decided to call them for options. Mitch Craigs office scheduled me quickly and Mike came out the same day. Mike was able to determine a pretty back leak in the A Coil (witnessed the leak myself). They gave me the option to replace the (outdated) 410a coil or the option of full replacement. I fully understood the risks of replacing the coil with only a 1 year warranty on the part as it was outdated and the risk that I may have to spend considerably more money if the system had any further issues as 410a has been discontinued. I was given a very reasonable estimate to replace the full system and decided that was my best option long term and provided full piece of mind. Mitch Craigs staff was able to install the new system in a timely manner and I never felt pressured to make a decision for the more costly full replacement. These guys were great and I will gladly recommend them! Thank you.