Miele Experience Center Princeton

I was going to buy an all new set of Meile kitchen appliances. That is until I read the reviews of exploding doors on 6 year old ranges, terrible service and Meile doing nothing but charging outrageous prices to have the products fixed. I was up to about $45,000 with my local dealer just for the kitchen. If Meile, a German company is going to treat Americans this way forget it. If I were a victim I would sue Meile. My son is an attorney. I guess I am going to Blue Star. I mean read these reviews people! Either Meile takes care of it's customers or we run them out of the country by not buying their exploding products. Goodbye Meile!

Update 9/27/25: Diana from the Miele center called and assisted me with the refund. She was very professional and attentive throughout the whole process! Thank you! These guys are quick to charge the customer (you) - right away, actually, for an online order and it takes them at least a month to refund a return! Don't expect much from their phone customer service either - they will humiliate you with a long wait time and with people, answering after that long wait, you could barely understand. One big gold star for such an unacceptable "service" on their overpriced products!

The Miele experience center has been fantastic since day one. From knowledge on all products, to educating on the use of them during their hands on cooking demos, to the tiniest of details with regular accessories that are needed for the optimum performance of all appliances. Great place to send clients for knowledgeable and courteous staff.

"We have over $30,000 in Miele appliances in our home, chosen specifically because of the brand's promise of Immer Besser — Forever Better. When our induction cooktop failed for the second time with the same recurring fault, we expected that promise to show up in our service experience. Instead, we encountered over a month of disconnected customer service, no clear point of contact, form responses to executive emails, and a system so siloed that a survey score moved faster than a letter to the CEO. We remain hopeful for resolution and will update this review accordingly. Premium price should mean premium support — we're still waiting for that... Read full review

Wasted 1h trying to order parts. Ended up with nothing. I've had bad experience with my appliances constantly breaking down. The technicians have been 50/50 (some great, some useless). In the last 12 months my washing machine broke 2x, range hood once, and fridge is partially still broken. The technician was clueless, took 6 months to get the part, and still didn't fix it, only to say "your warranty now expired". The bottom line - The appliances are garbage, the service is garbage, all with premium prices.