Mascal Inc

THIS IS EDITED TO ADRESS RESOLUTION Our first experience with this business was positive HOWEVER our second was strained and difficult at the start. They came out on a warranty call for our fridge and oven. The tech pretty much said I was wrong in what I was reporting to have happened. That is NOT the reason you should not use them. We were charged 150$ as they said whirlpool would not pay for the visit. I WAS ASSURED BY THE OWNER if whirlpool did pay our money would be refunded. My husband was told the same thing. I spoke to whirlpool they agreed to pay for the visit. A lot of things followed that should have been between whirlpool and the... Read full review

I had an unfortunate experience with the staff who are very rude. I run a medics practice and asked for a call because I might be with a patient. I didn’t hear the call and they want to charge me a $129 cancel appointment fee. I didn’t sign a contract, it was not in the agreements. You can’t expect people to sit around for five hours waiting. When I called them back after leaving the patient, they said he went to the next client. So they didn’t loose any money! I just rolled to the next available. Texting is also a horrible way to communicate. I snd hope most Americans don’t sit around watching text messages to come in. Poor way of communica... Read full review

My LG washing machine was under two months old when I experienced an issue. After being told I had to use the manufacture's warranty, I went through a nightmare with the first company they tired to set me up with. I was then scheduled with Mascal, Inc.. From the first call, the scheduling, the day before appointment call, and then the service call itself, everything went perfectly. Very friendly and professional. If you need service, I highly recommend them.

We were referred to Mascal by LG for repair of our refrigerator. Mascal replaced the compressor Jan 27, 2015 for labor charges of $449 and 42 days later it stopped cooling. LG agreed to pay for a follow service call and called and set up the appointment. They returned after a 2 week wait and diagnosed a freon leak in which they would have to return to put in a dye filter. The technician told us they would not return unless we paid the $99 service call. LG phoned them back and the secretary told them that they were refusing payment from LG because we were cash customers. The technician returned and put on the dye filter and said he would... Read full review