Mascal Inc

THIS IS EDITED TO ADRESS RESOLUTION Our first experience with this business was positive HOWEVER our second was strained and difficult at the start. They came out on a warranty call for our fridge and oven. The tech pretty much said I was wrong in what I was reporting to have happened. That is NOT the reason you should not use them. We were charged 150$ as they said whirlpool would not pay for the visit. I WAS ASSURED BY THE OWNER if whirlpool did pay our money would be refunded. My husband was told the same thing. I spoke to whirlpool they agreed to pay for the visit. A lot of things followed that should have been between whirlpool and the business not the customer. Finally I just read the other reviews you should as well the company’s response to THEIR customers comments are horrible and in one case unprofessional. What company says have the day you deserve? I do not see a single negative review that the company accepted responsibility for or at the very least responded to kindly with any concern for that customer’s experience. I can own I was angry and frustrated during the visit probably not likable as a person. I am at a complete loss for words I would have recommended them originally and can’t wait for the response to this issue. ALSO I do have the name of the whirlpool staff that guaranteed payment called the owner and was told she would not refund our money. I spoke with Janet the owner I addressed I felt communication was lacking that we could have been told measures to fix this would be looked into today. She was pleasant and professional on the call and kept me updated to the progress. Mistakes were made by Whirlpool as well as Mascal which Janet took accountability for. In the end a customer should not be put into something two companies should be working out but Whirlpool did step up and refund the charge to us. Though I disagree with everything that happened above as I stated I do appreciate Janet speaking with me today explaining things her professionalism and understanding as to why I was so upset. Also taking accountability was a huge step in getting me back to believing in them as a company. For those reasons I changed my rating. I have had more interactions with Janet about the repair and every time she has been helpful professional and respectful to me as a customer. After everything I believe the accountability and interactions since is a reason to give the company a try for repairs.

I had an unfortunate experience with the staff who are very rude. I run a medics practice and asked for a call because I might be with a patient. I didn’t hear the call and they want to charge me a $129 cancel appointment fee. I didn’t sign a contract, it was not in the agreements. You can’t expect people to sit around for five hours waiting. When I called them back after leaving the patient, they said he went to the next client. So they didn’t loose any money! I just rolled to the next available. Texting is also a horrible way to communicate. I snd hope most Americans don’t sit around watching text messages to come in. Poor way of communicating. .

My LG washing machine was under two months old when I experienced an issue. After being told I had to use the manufacture's warranty, I went through a nightmare with the first company they tired to set me up with. I was then scheduled with Mascal, Inc.. From the first call, the scheduling, the day before appointment call, and then the service call itself, everything went perfectly. Very friendly and professional. If you need service, I highly recommend them.

We were referred to Mascal by LG for repair of our refrigerator. Mascal replaced the compressor Jan 27, 2015 for labor charges of $449 and 42 days later it stopped cooling. LG agreed to pay for a follow service call and called and set up the appointment. They returned after a 2 week wait and diagnosed a freon leak in which they would have to return to put in a dye filter. The technician told us they would not return unless we paid the $99 service call. LG phoned them back and the secretary told them that they were refusing payment from LG because we were cash customers. The technician returned and put on the dye filter and said he would be back in a week or so to check to see where the freon leak was. After waiting 2 weeks, we phoned them on April 6 at which time Mascal said they would not be returning. We have been dealing with this company for a period of almost 3 months and our refrigerator is still not working. I have never worked with another company that gives such poor service as Mascal. The only reason I continued to deal with Mascal was because they were the only LG authorized service dealer in our area. BEWARE customers that are dealing with appliances under warranty!