Mann Automotive & Diesel Repair

A/C went out on my camper van on a Sunday while driving through Alabama. Called Mann on Monday morning. They got me in and replaced the compressor. My 3rd party warranty was extremely slow in getting the authorizations to Mann. Jeff made many calls trying to speed up the authorization. The warranty company needs to work on customer satisfaction. It’s obvious Mann Automotive takes customer satisfaction seriously. Everyone i came into contact with was professional and just wanted to help. Dothan should be proud to have a company like Mann Automotive!

This was the worst experience I've ever had with a shop. I paid $250 for a diagnosis and over $3,400 for repairs, but after 12 days, they still couldn't figure out the issue with my truck. They disassembled and reassembled the motor three times, and it’s still not fixed. I ended up having to call the police just to get my truck back. The master tech admitted that a less qualified technician had been working on it and was "coming into this thing half cocked." The initial tech failed to clean out the oil cooler, causing metal to spread throughout my engine. To top it off, the owner acted unprofessionally, sticking his tongue out at me and insulting me. This is far from over—they’ll be seeing me in court. The owner won’t be smiling when we meet in court.

Summary: Over Priced, Took too long, Vehicle returned damaged/needs further repair. 1) Vehicle was not returned in timely manner (took three weeks. Dropped off on 2/11. Initially returned even worse on 2/26 (left car to be fixed) and picked up on 3/1) 2) Transmission cooler was damaged by mechanic in the process of fixing a dripping leak in the O ring/transmission line (initial problem). Mechanic CLAMIED that the damage to the transmission cooler WAS the cause of the initial problem (dripping leak in transmission line). 3) Husband wanted to fix the transmission cooler himself. Mechanic said that there was a small leak in the cooler. Picture below tells a different story. Leak went from a few drops every few minutes to gushing all over the engine with the entire fluid contents of the transmission basin on the ground within a minute. 4) Had to pay for full price for parts/labor for their "mistake" to my transmission cooler (that is no longer manufactured) on top of the parts/cost to fix the initial problem. 5) Mechanic took my orange funnel from my engine and left trash in my engine. 6) Mechanic also damaged my engine somehow. The engine made a horrible high pitched noise when I turned on my car (3/2) this morning to go to work. I NOW have to take the car back to this mechanic so they can AGAIN fix the damage THEY have caused to my vehicle. Unacceptable as my husband has known the owner for 20+ years and the company he works for takes their company vehicles here for maintenance and repair. Disappointing.