MacDoctor, Inc.

I’m extremely disappointed with my experience. I was originally quoted around $135 for a file transfer that was supposed to take an hour or two. Instead, it dragged on for five days—and I was hit with a $250 bill, nearly double the estimate, with no explanation until it was time to pay. I felt completely taken advantage of. At no point was I told the service was billed hourly, nor was I given the chance to approve additional charges. I was charged for the time it took him to figure out how to use the hard drive I provided, which is absolutely not fair. I spoke with Steve every single day during that time, and not once did he mention the job had become more complicated or that costs were increasing. If the drive’s formatting was an issue, that should’ve been communicated right away. The lack of transparency is unacceptable. I have used Steve over the years, and even recently had him replace my computer battery. I prefer to support local businesses, but this felt like a bait-and-switch. I could’ve gone to a big box store, had the files transferred the same day, and paid much less. I would not recommend this place, and I will not be returning.