Nip Tanner
I went to get a new battery for my 2015 MacBook Pro 15 based on it dying after 2 hrs of normal, non-gaming, use and a message from the computer that it's battery needed service. The tech at Lou's said I would have to leave for 2-3 days so they could run diagnostics (which would take a day of that time!), and then would give me a quote. The tech did not comprehend that it would be a problem for me to leave the computer for 2-3 days, said he did most of his internet activity on his phone, obviously not spreadsheets and such. Went to another local repair shop a little farther away - they took serial number to order a battery, will call me when in, and schedule to install it. Lou's reminded me of the runaround I experienced when I tried to talk to someone at the nearest Apple store that 1 1/4 hours from my home. Apple and Lou's clearly do not understand customer service.