Leeds Fine Jewelry & Repair

I've thought carefully about leaving a review and I feel it's important to share my experience for other collectors that need similar work done. This was my first experience with Leeds as he was referred to me as an experienced local jeweler. I had an 18k - heavy, thick ring sized up (donut style band with bezel set cab tourmaline). I about cried when I picked it up. Rather than cutting and adding gold to continue the wonderful thickness, the band was thinned out greatly- stretching the existing gold to achieve my desired size. It's now top heavy and out of balance due to poor weight distribution. In addition, I was charged 3x the amount of other experienced jewelers at $170. Way overcharged for no added gold - and loss of presence in one of my favorite rings.

I took a beautiful ring in to be sized and a very expensive necklace in for a new clasp. The owner was there alone and we had a nice conversation with him giving an appropriate date it would be done and an estimate on the price saying he would call when it was ready. He never called, so I called and left a message… nothing. I then messaged him, and called several more times, again nothing. It was almost a week later that he called and rudely said to come and get it. He greatly overcharged me from the agreed-upon price, did not use the clasp we agreed to, and was as nasty and rude as he could be. To get my items back I was forced to pay a ridiculous amount. I got to my vehicle and realized he had not returned my broken gold clasp, so I went back in and he stated he had planned to keep it, even after overcharging me. I said no. On my way out the door, he told me not to come back. 🙄 This man has a split personality and is untrustworthy.

This store is discriminatory towards those with disabilities that utilize Service Dogs. While walking by a few days ago I fell in love with some beautiful pieces through the window, but they were closed when we walked by. A few days later we happen to walk by again and this time they are open. I was SO excited to look at what they offered and hoped to have a new favorite store, oh how I was wrong. As I walk through the front door, the woman at the desk yells “ NO NO NO NO NO, NO DOG” As someone with PTSD and a Panic Disorder, being yelled at immediately upon opening the door was alarming for me. I stepped back and informed her “She is a Guide Dog, she is not a pet.” She states she has a dog in there and tells me to wait, it appears as though she is putting the dog up. A moment later a man comes up front and tells us my Guide Dog is not allowed in their store because they have a “Protection Dog” My friend had to discuss with them how this is illegal and he refused to even offer another way to view his inventory. As my friend walks out of the store, the woman brings their dog to the front, in an attempt to scare us off. Their “Protection Dog” walks up to the glass all happy go lucky but then sees my Guide Dog and becomes reactive, hackles up and eyes focused on my dog. As someone who has a trained Personal Protection Dog, their dogs behavior gave it away this was not a truly trained protection dog, this is an untrained pet dog with reactivity issues and should see a trainer. True personal protection dogs are very highly trained and will listen to their commands, this dog would not even listen to the woman when she tried calling it away from the door. This store is dangerous for the public by having an untrained reactive dog in the storefront, and they do not care about disabled individuals. Law enforcement did write an incident report on this and we will be pursuing legal action for breaking federal ADA law.

Absolutely disgusting behavior and discrimination against others with disabilities and that utilize a service animal. Before we could even walk through the door, the woman up front was yelling at my friend and I. We both use service dogs for our disabilities, my friend had her guide dog with her. This woman was yelling at us that we can’t come in with “that dog” no dogs allowed, was explained that she is a highly task trained service dog. A they state well we have a “protection dog”. As someone that has been training dogs for over 16 years no problem I understand the need for protection, service dogs,ect . She seemed like she was putting said dog up. Nope then the owner comes out screaming that they don’t allow service dogs in their shop due to their “ protection dog”. I try and explain that that is breaking state and federal as they are open to the public. The owner states well what happens if a fight breaks out, I tell him that’s on him. If he has a true protection dog then it should have a stable mind and ignore others unless told. Same with true task trained service dogs as ours are they ignore everything around them and work and mitigate their handler’s disabilities. After that he says “I am open to the public I let you in”. After he says that, I say but you won’t let a disabled person into your shop, he then proceeded to yell at me and say well I’m not open to you or the public then, I’m closed! As I walk out with video proof of the unprofessional actions and discrimination everything caught on video. The woman proceeds to go around the corner and grab their “protection dog”. Seeing this dog it’s definitely not a protection dog it’s just a reactive dog that is it. I highly do not recommend this shop as they have an unstable untrained dog labeled as a protection dog in their establishment. Which holds a dangerous for all pedestrians and customers. They discriminated against others with disabilities, they also don’t care that they are breaking state and federal law. There are plenty of other amazing jewelry stores around that follow state and federal law, and do not discriminate against others. This has been reported and we will not stand by and be discriminated against due to our disabilities and our medical equipment. DO NOT SUPPORT THIS BUSINESS AT ALL COST!!!