Lawn Love Lawn Care of Washington DC

⭐️⭐️ Two Stars EDIT: After my initial experience, Lawn Love reached out to reconcile the issue and issued a full refund of the long grass fee. I was pleasantly surprised and genuinely grateful for their attentiveness and commitment to customer satisfaction. They took responsibility and made things right, which speaks volumes about their integrity as a company. My faith in Lawn Love is restored, and I truly appreciate the effort they made to ensure I was satisfied.

Rescheduled twice due to “inclement weather” on sunny days. They skipped my backyard the first time, and the next service was a no-show, but my card was still charged. Customer service promised to make it right with a free mowing, but I was charged again for the makeup visit, and the “refund” was only applied as a credit for a future service without disclosure. I’ve only used them a few weeks, and it’s been exhausting, confusing, and frustrating. I’ll use that energy to cut my own grass. UPDATE 9/23/2025: After posting this review, I was contacted by a third-party company (ConsumerComplaintsBureau.com) on Lawn Love’s behalf. They initially stated that my refund would only be processed if I changed my review to 4 or 5 stars or deleted my review. I refused and clarified that I would handle my review and chargeback independently. This is a clear attempt at review manipulation and review suppression. Rather than resolving issues directly, they attempted to use refunds and outside pressure to control public feedback. This is an unethical practice. Proceed with caution.

I am two mows in with this company and very upset with the way our lawn looks! I didn’t believe the price was so low and now I see why. The quality of work is poor. The lawn “professionals”(. I’ve used two now, and supposedly a top rated one just left my home) do not do a complete or neat job on lawns. Is bagging the cut grass or cleaning fences and corners something that has to be explained over and over?🤦🏽‍♀️ I was trying to give my husband a break from doing it this time and they’ve left the property a mess! Why are lawn services so bad? I don’t want a 3 cut minimum when you can’t get 1 cut right after two tries!