Adam Hiniker
Very poor support during hardwood refinishing process. Initial refinishing was done with us out of town with no prior consultation on stain color and not even a mention of what finish we wanted (oil was selected for us without asking). They were gracious enough to redo but second experience was just as bad. I expressed a lot of concerns with making sure we were confident on stain and finish before proceeding. Leading up to redo I was told I had white oak floors (which was incorrect and misled our decision making) and had an in person consultation appointment essentially deemed a waste of time by Phil and cancelled. When it came time to redo floors, I received a call from Phil the night of sanding that demanded I make a decision on stain/finish choice right away so they could move on to another job, despite not all stain/finish options having even been applied yet (they forgot to bring water based options). The next day more samples were put down but I had little time to decide, or see how they looked in different lighting conditions which was an explicit request I had prior to the rework being done. I was also mistakenly told that the floor look I was trying to achieve (my previous floors before all of this) was an oil based finish which I later found out was water based instead. Now after sanding my floors twice I’m stuck with a look that is even worse than before and not what I was trying to achieve. This has been the worst experience I’ve ever had with a company and the lack of support during the entire refinishing process, especially by the owner Phil during the remedy process, is something I hope nobody else has to go through. I wish I would’ve went with another company, even if meant paying for the work twice, if it allowed for better support and adequate time to decide on stain and finish. 4/7/25 update: Regarding owner’s response, it feels very disingenuous insinuating I misunderstood versus taking accountability for how the process was handled. There is no misunderstanding a phone call to hurry up so they can move on to other jobs, even before all samples had been laid down. I think this should’ve been treated with more care vs. being rushed and made to feel like fixing the problem was a nuisance to them. I also didn’t even touch on numerous issues regarding the quality of the work (visible swirl marks, large debris embedded in finish, areas completely missing finish, poor sanding around edges). They also broke a framed picture during the redo and never mentioned it to me, just threw it in the closet. Finally, they've never reached out to me after second poor experience. Not a single word. The only communication was their response to my review which attempted to discredit my experience versus taking any responsibility. Truly one of the worst experiences I have ever had with any company.
