Kolb Electric

I’ve been a loyal customer of Kolb Electric for several years, largely due to the outstanding service and professionalism I received from Anna. Since her departure, my experience has gone downhill. Unfortunately, the new sales representative, Dale, has been very rude and dismissive. He talks at me instead of to me a complete lack of respect for a long-time customer who has brought Kolb a great deal of business. What’s most disappointing is that Kolb never informed us that Anna had left the company. When we reached out to her, we were met with an unfriendly and unprofessional response from Dale. This is not the level of service I’ve come to expect from Kolb. Because of this experience, I no longer wish to do business with Kolb Electric. It’s unfortunate that such a great working relationship ended this way.

This company was off from the get go and I should have read the reviews before even deciding to get a quote. I called the company to explain that I needed a new service wire as mine had deteriorated and the person answering the call seemed confused as to what I was referring to. While I don’t expect people answering the phone to be qualified electricians I expect that they would have some base knowledge on what is a commonly done procedure. Then there was the outrageous call out fee of $125 which wasn’t mentioned to me when booking the technician. This was by far the highest one for the 4 quotes I solicited (free, $49, $89)). Then came the technician From my interaction with him I knew I wouldn’t be hiring the company. He came and left within maybe 10 mins, 5 of which he spent writing things in his truck. He came out looked at the issue for 2 seconds and declared I needed a heavy up. He didn’t take the time to explain what that was or what the merits of that was vs just replacing the damaged service line which the 2 other electricians that came out did. The technician seriously needs some customer service training. Needless to say based on our interactions I decided to go with another company even though they were more expensive. The only reason I gave them 2 stars is that they came out as the lowest quote and that per the terms of their contract they only get fully paid when they pass the inspection.