Kirby Rep. of Madison

Sent my husband for vacuum bags and he came home with the wrong ones. He showed the service rep the model of our unit so she could give him the right bags. We went to return the bags and get the right ones. We were told that the bags we purchased would work in our machine even though they are different and an 'upgrade' to our old bags. Then she says that she doesn't have the big packs of the old bags, she only has three packs and oh by the way, 'I don't do returns'. Turns out the bags she sold us are double the price of our normal bags. Yay, you wanted to make extra money instead of giving me what I asked for. When my husband first go... Read full review

Baylee Grupe was fantastic! He was honest and humble. He made me feel like I was dealing with a nice person who wanted to sell a quality product as opposed to a salesman trying to make a quick buck. I'd highly recommend this guy to come and give a demo. Fantastic!

I signed up for and "won" a free carpet shampooing at the 2025 Madison Home Expo. I was assured over the phone that it wouldn't take longer than an hour. Terms state: cleaning of one room. I chose our (15ft x 15ft) living room. Upon the salesman's arrival I had moved all of the furniture to one half so he could shampoo that half, then the other. He refused, as he didn't want to take the time to vacuum and shampoo both halves. He opened what he implied was a brand new vacuum, and gave a good but long sales pitch, which he required my wife and I to be present for the entire thing. He then proceeded to vacuum and shampoo half of the livin... Read full review

After being told I received a "free carpet cleaning", I set up an appointment for the cleaning and the owner of Kirby came and did a really long explanation of the vacuum even though I told him I was working and couldn't watch too much. After doing the showing, he left all his dirty filters all over my house. I picked up about 10 dirty filters off my floor because once he got me to sign on the dotted line, he was out of there. They only care until you pay. Once you pay, you're dead to them. Tried returning the vacuum less than 2 weeks after and they said their return policy is only 3 days... even though its 30 days for one's that are... Read full review

Worst customer service ever! My Kirby is only a year old and the power switch broke already. Called the store because the guy that sold us the Kirby wasn’t calling me back. He finally reached out, then told me he would call me back 2 days later when he was around the area. Well he never called me back and that was 2 weeks ago. So I looked around and found the Kirby guy in Appleton and they were wonderful! I highly recommend going to them instead. Less hassle and got the job done.