Kiernan-Laitinen Heating & Air Conditioning

I have been a 25 plus year happy customer with furnace and boiler repairs. Recently, I had a boiler issue. Sadly, I did not feel comfortable trusting my boiler pipes in the hands of the techs that came to the house When on the phone with the company, I quickly realized the lack of listening and customer service skills they have. Regardless of what I was trying to tell them they would not listen and they insisted they could not come out and do my repairs until warmer weather, in 5 months. I called another company in Racine. They came to the house the same day since I did have a leak and no water or heat on the 3rd floor. They were very... Read full review

I am so impressed with this company. I had them check my furnace and AC in September. I signed a contract for service for a year. Last Sunday I woke up to a cold home. Chris, the service guy was here within 2 hours and spent an hour fixing the problem. Because I had an annual contract I only had to pay $64.50 for the one hour service call on a Sunday. Very thankful for this service!!

Bought a part, no box, told it was new. Installed part did not work. Thought maybe it wasn’t the part and ended up calling the installers of our central air. It cost up after hours rate and the cost for the same part which defective. Customer service sucks, lady was not listening and screaming, ended up throwing part of the cost on the counter and telling me they don’t give refunds for parts over the counter. Would not even look into the repair. Stating and slandering the other service.

Poor customer service. Office staff is unfriendly, unhelpful, and sometimes unresponsive (unless they think I still owe money). Owner came out first, he was great and I was put at ease with the work that needed to be done, however when scheaduling the appointment I took off a day of work to be home, and when they never came, I called to find out they "postponed" my appointment because I haden't made payment arrangements yet. I paid in full and the techs came out the next day (which I had to take another day off from work for). 2 techs, one seemed rushed, and the other seemed inexperienced. They ended up 'missing a step' and forgot to connect... Read full review

I called this past Friday at 12:30am after waking up with no heat. I chose them because they installed our central air unit. I left a message with their answering service. Their answering service said there was an on call tech. I called again at 2:00am and the answering service said they’d put in an urgent request. It is now Monday night at 5:51pm. I still haven’t received a call. Fortunately, I called another company in the meantime and my new energy efficient furnace is being installed on Tuesday!