Jerry Bronstrup
We hired Kenys Landscaping on November 2024 to complete our Tuscany backyard after our pool and patio covers were installed. George came out and gave us a bid for planting and installing drip system and gravel. We have mentioned we were buying palm trees and a few Sego palms for color. George assured he could do a better job and guarantee the planting. We spent over $6000 for a few smaller palms and plants. The job didn’t get finished as quick as George had promised as he apparently took on more jobs than he had crews, so he made a few excuses and delayed the completion for over a month. We figured if he did a good job, nothing lost but time. January came along and we began to notice problems with the palms. We don’t live here full time so we only saw the trees a few times over the next two months. Each time we came home, we noticed the palms were dying. Calls to George were mostly ignored until my wife hounded him daily. He said not to worry, he would stop by. He never did. March, then April, May and June, trees are getting worse. We upped the drip system to daily and flooded the trees when we were there. Asked George to stop by and do something about the drip system as it seemed to not work properly. He again promised, but never stopped by. How do we know? We have cameras and live in Tuscany which requires notification at the gate. He never came by again. We watered when we were there and again demanded George stop by and rectify the drip system. No tesponses. It’s not July 29 and one of our palms is dead, ($1200 plus cost of planting), and the Segos are on their way out. If you ate considering hiring this company for your landscaping, I’d seriously consider another company with better customer service. I am an engineer and contractor and know about customer service and follow up on jobs that don’t come out the way the customer desires. Apparently George, (Jorge) doesn’t care. I read all the reviews and most seem to vanilla which usually means most aren’t real customers. Beware of these guys.
