JCO Computers

I brought in my 11 year old MSI laptop that suddenly wouldn't boot up. I had been using it with no issues, and panicked when I didn't have a recent backup. I found JCO through a quick search and they were close by. The staff was extremely helpful and reassuring about trying to at least save all of my files. A few days of troubleshooting did confirm my laptop was toast, but they assured me they could transfer the hard drive. I wasn't in a rush to get the drive back, but they still were fast and efficient. They took the time to explain what was wrong with my laptop, my options to transfer the files etc..JCO Computers were friendly and knowledgeable throughout the whole process. I would definitely use them again.

Unfortunately, I personally had a poor experience with them. As I know factors could play a role within service times and could be extended which I understand. However, I felt as if I was lost within the repair of my own computer. I hate to nag and continue to ask but during this time was a stressful time period, exams and presentations within the whole month of repair but that's why I was so repetitive in asking. But at least their customer service representative was at least acknowledging the fact of the stress of the situation, definitely helped from their service standpoint. I turned in my computer to the company on February 24th and received it back on March 31st unfixed. As I understand new complications can occur when figuring out why a MacBook Pro wouldn't turn on, a common and the initial issue. I requested to be updated on what was happening, maybe a time frame and at least be informed on what was wrong with the computer. They told me they wouldn't be able to give me an exact time frame, understandable. Two weeks later I called and wanted to see if their was an update, they were replacing another chip as it wouldn't turn on, totally fine. Another week passes by and I contacted them again asked if it'd take another week or two as they were replacing another chip as the first one didn't work. Again, understandable as they were doing their best to fix it. But wish I got an update on the extended time of the repair. A couple weeks go by and I contacted them again. They informed me there was water damage to my computer and couldn't fix it. I asked for an update March 25th at 6:00AM and contacted them at 1:00PM via phone and was told they were going to contact me but didn't get the chance to yet. I chose this company as it was recommended by someone else that wasn't too familiar with MacBooks. Had good reviews, fair pricing, and a swift service. Unfortunately, my service wasn't the best, but I do understand the condition of the device is important and would alter the timing, I wished I was being communicated to on what was happening to my device. Maybe a good service for higher quality equipment but wasn't the best experience for my MacBook.