M Brown
We hired Integrity to remodel 2 bathrooms and our kitchen. Long negative review ahead. Do not work with this company. As the saying goes, they will pee on your leg and tell you it’s raining. Note that I offered Ben (the owner) the chance to read this review before I posted it. He refused, stating, “I think I know where we went wrong”- so none of the below will be a shock. In no particular order: Integrity has incredibly poor communication. From the planning/design phase, to ordering, to installation, it was hard to get any clear answers, especially regarding payment and pricing. The invoices make no sense. During the months the job went on, Ben ignored almost every phone call, voicemail, and text. He is usually MIA. We had to learn the hard way that they can’t work unsupervised. Babysitting is required. Multiple tasks were done wrong the first AND second time. Lots of sloppy workmanship, doing things the easy way, and tons of sloppy painting. (Regarding painting: at a minimum, they don’t use painters’ tape, and trust me, they’re not all skilled enough to paint without it.) The plumbing work they did in our second floor bathrooms caused multiple leaks in the first floor ceiling. They did repair the ceiling. We got new hardwood floors before Integrity started. They were aware of this. They failed to cover or protect our new floors at all. They constantly left the work areas dirty. One day there was broken glass left all over the bathroom floor- the only bathroom we had to shower in at the time- which we noticed when it was in our feet! They don’t show up to work. If they said they’d be here on a given day, there was a 50/50 chance they’d actually come. Sometimes there’d be days of silence after they failed to show up, then sudden same-day notice that they were coming. Meanwhile, any time we were asked to get something (the bathroom fixtures, tiles, more paint…) we’d have it there ASAP, usually the next day, but it always sat around. It’s all hurry up and wait with this company. Your time is NOT valuable. Ultimately, our project was finished FIVE MONTHS behind schedule. If they weren’t careless and actually showed up to work, it would’ve been more like a few weeks behind schedule. No one, including Ben, genuinely takes accountability for any of this. From start to finish, our remodel was a nightmare. Integrity has no integrity. Stay away.
