iFix New York - Bay Ridge

Took my Steam Deck OLED in for a quote only on a loose USB-C port. I told them in person: do not perform any repairs without my approval. They never called or texted with a quote. Four days later I picked it up and they had already fully disassembled it, replaced the USB-C port, and charged me $120 - none of which I authorized. Even worse: the volume buttons and headphone jack no longer work at all. Both worked perfectly when I dropped it off. They denied causing the new damage and still wanted payment for the unauthorized repair. I refused to pay for work I never approved and eventually got my device back only after threatening to file a complaint with NYC Department of Consumer and Worker Protection (DCWP). New York law (General Business Law § 617) requires written or oral authorization recorded on the invoice before any repair over $10, and a written estimate for anything over $100. None of that happened here. Steam Deck owners especially: AVOID this shop. They did irreversible work without permission and introduced new hardware damage in the process, without so much as an apology.