Hugee Corporation

Hugee corporation was contracted as the HVAC company for Tripointe homes in DC. They were to provide HVAC services, including installation and maintenance. Multiple units have experienced humidity issues with readings exceeding 70%, some of which have required mold remediation due to excessive humidity. Technicians have visited high-humidity homes reading greater than 50% in homes less than a year old and modified the alerts so that they no longer trigger. On initial move-in, the AC unit in our home did not work. Multiple individuals had to contact Tripointe to request remediation due to humidity issues and concerns about HVAC problems. Their scheduling and arrival times without notice have been an issue, as they often arrive outside of their confirmed appointment time or ask to come at their convenience, even when a technician is servicing another home and can stop by in 10 minutes. I would not recommend this company. Update, a technician came to our house to inspect. They reported everything was fine. They turned off the gas line, which caused our HVAC system to shut off. We called their emergency line, which was specifically set up for us, and the voicemail was full. I called their online emergency number, but I never received a callback. Luckily, we called a secondary team to review and were able to ameliorate the problem, but I again would not work with this company.