Heritage Auto Repair

Honestly I feel conflicted writing this review because the people are very nice and I enjoy talking to and very professional. There policy and procedures don’t make sense. I got my car towed with a no start issue and I immediately was set up with an “advanced diagnostic” fee which is $225, I suppose I can understand since It’s technically an hour and half worth of labor. But months before I had my car inspected for an oil leak only for $90. Along side of that they figured out everything that was wrong with my car and what was good or soon needing replacement. What I am not happy about was that they “technically” figured out why my car wasn’t starting because my ignition distributor went out and they wanted around $850 to replace the entire unit. I was told even after replacement they might not fully fix the issue and there could be more. Also the diagnostic fee doesn’t get put with the $850 to replace the entire distributor so it would have been over $1000 and I was told it wasn’t a guarantee fix. So I declined the $1000 plus price and had it towed back to my house for a mobile mechanic to come look at it and find out it was the ICM inside the distributor and the part cost $60 at O’Reilly’s for my particular vehicle. I ended up paying two hundred dollars for “Technically” the right diagnosis for my car not starting but ended up not being able to figure out it was just a cheap internal part. A shop like this that has all the certifications with AAA and Napa Auto Parts should be able to figure out something like that along with the price to work with them. I just feel like I wasted my time and money with this shop this time around. I wish I could get my money back, I do feel conflicted because the people are great and helped me out before but after this I don’t think I’ll take my vehicle back.