Hebert Plumbing Co

Response was very quick, showed up in 2 hours. Unfortunately could not fix the leak in my $550 Delta Touch faucet because he could not take it apart, he was unfamiliar with the design. He tried drilling a hole in the neck to release the press tab and Delta tech support said that is not the solution! After 45 minutes left without resolving the issue and I had to pay for the first time in my life $162 because the expert could not fix the issue, should have called Roto Rooter or Michael and Sons. Got in touch with Delta and they are sending me the repair kit for free. Still have the leak and an unresolved issue. If you take your car with an oil leak to a mechanic and he spends 45 minutes trying to remove the pan and says, sorry I cannot fix it, here's $200 bill for labor, how would you feel? Edit: I called Delta customer service and they sent me a replacement cartridge. It took me all of 4 minutes and 30 seconds (just one set screw) to replace the cartridge and the faucet works beautifully. Felt cheated for being charged for a repair that was not done, a plumber that wasted my time and did not know how to replace a Delta faucet cartridge. Wish he had been upfront about it and more professional rather than charging an unsuspecting customer!

Came out withing one hour after the call. He came in to repair a repair sewer flange - that is about all positive I can tell. Instead of taking the old flange out he obviously took a shortcut and just glued a new mount on top. Red glue after stained my brand new bamboo floor around the toilet. Three small screws supposed to support the broken sewer flange in addition. My concern that the toilet would end up sitting way to high was replied that the person doing the repair would do this for like this for the past 32 years, never direct reply to my actual concern. I ended the job early and had to ask him several times to leave my home before he finally would. He charged USD175 for a job not even finished, less than an hour in my house and virtually not material cost. A rip off for sure, you should see the mess - even if you would be able to put the toilet on the two holes to mount the toilet are not lined up, so the toilet wouldn't actually not be level. Strongly suggest to look else ware for a job done properly. I did ask for a proper repair, not a fix what bytes me back in a couple of years ruining my house. I am not a specialist but I can tell the difference between a properly repair job and a shortcut fix. What a nightmare!