Heaven's Best Carpet Cleaning Asheville NC

I will say, before saying anything negative, that the person that booked the appointment and the guys that came out were all fantastic and friendly. I have nothing bad to say about the people doing the work. However, this carpet cleaning did not use any sort of extraction machine to lift stains/smells out of the carpet. I booked the company because they have 5 stars here on Google but the job that was done is less than satisfactory. This is not a carpet cleaning like I have ever seen. It could more accurately be described as a carpet polishing/buffing. This company did not use any sort of extraction machine on my carpets filled with pet stains. They call their method Low Moisture but that just means they are topically spraying something onto your carpet and then using a large floor buffer to "polish/buff" the surface of your carpet. They did not shampoo and extract like I thought they would. The floor ended up smelling strongly of an old woman's perfume and still had the odor of urine from pets. I just don't understand how this company can have such a high rating when they aren't doing any sort of extraction on pet stains. After the "cleaning" they tried to sell me an odor bomb because the smells 'are going to come back'. This was a bizarre experience and I wanted to share for anyone considering this company. This was not a true carpet cleaning that involves wetting stains and extracting underlying dirt/allergens. This cleaning will do nothing for the underlying stains/smells in your home's carpet.

I contacted every carpet cleaner I could easily find on google in Asheville and Heaven's Best was the only one that promptly responded. Brent(I think that's his name) called me the next day after I had filled out an online form to inquire about cleaning all my home's area rugs. He had someone scheduled to come within the week. 8:30AM on Monday, Kenneth was right on time, very kind, wore a mask and practiced social distancing, etc. Very professional and prompt. He cleaned all the rugs which took maybe 45 minutes, it cost $185 for4 large area rugs and 2 long runners that all get beat up by my dog and cat. Also I was pleasantly surprised that the loudest part was him vacuuming and the actual shampoo machine is really quiet - which was nice because I work from home and was working while he was here. Even my animals were really chill and not spooked by him or the equipment.