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72 service profiles
Fireplace Repair Service businesses and related repair services are available around Grand Rapids, MI.
4.6Rating
5Reviews
0Photos
12Services
About this business
Hearthcrest Fireplace is a fireplace business serving Grand Rapids, MI. Hearthcrest Fireplace provides sales and professional installation of gas, wood, pellet, and electric fireplaces, stoves, and inserts. Hearthcrest Fireplace also offers custom fireplace doors, gas log sales and installation, fireplace accessories, fireplace blowers, remote controls, and outdoor fire pit burners. The business features trained professionals with over 35 years of experience, licensed mechanical contractors, and serves the Greater Grand Rapids area with two showroom locations in Grand Rapids and Byron Center.
Fireplace Repair Service
Services
Services and categories listed for this business.
Fireplace Repair Service
Gas fireplace sales
Wood fireplace sales
Pellet stove sales
Electric fireplace sales
Fireplace installation
Gas log sales and installation
Custom fireplace door sales and installation
Fireplace accessories
Fireplace blowers and remote controls
Gas fireplace and gas log service
Outdoor fire pit burner installation
Location
Address and directions for this business.
Questions & answers
Helpful answers
Quick answers from this business profile.
How to light a pilot light for gas logs? +
Hearthcrest Fireplace explains that the safety pilot valve knob has three positions: off, pilot, and on. The pilot position lights a small pilot light near the main burner. Turning the knob to on fully operates the gas logs with flame at the main burner. Turning off requires relighting the pilot next use.
How to reset the fireplace module? +
Hearthcrest Fireplace states the module may lock out by emitting three beeps and showing an error code. To reset, check and remove batteries if installed, locate the module under the decorative screen, and use the reset switch if available.
How to clean fireplace glass? +
Hearthcrest Fireplace recommends cleaning glass after the initial 3 hours of burn time and yearly thereafter. Ensure glass is cooled, turn off gas, remove glass assembly carefully, and clean both sides with household glass cleaner without ammonia using a soft cloth.
Reviews
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5 reviews
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Matthew Curry
Nov 25, 2024
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5.0
We are looking for a gas fireplace insert for our 1935 home, need something that fits in with the houses age. Hearthcrest has lots of styles that would look great. Staff was very knowledgeable in helping us make a selection.
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Dawn Waalkes
Mar 26, 2023
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3.0
23 years ago Hearthcrest added a gas fireplace to a home we were renovating in East Grand Rapids. They did a beautiful job building the framework and making it look as if it had been there all along. We were very happy with them. Fast forward to 2019 and we once again went to Hearthcrest for our fireplace needs. This time we were renovating a condo that didn’t allow gas appliances, so we purchased the most realistic electric fireplace we could find—a Dimplex Opti-myst Pro 1000. It was installed in May of 2019 and we were very happy with it—until it stopped working in December of 2021. Barely 2.5 years after we purchased it and paid over... 23 years ago Hearthcrest added a gas fireplace to a home we were renovating in East Grand Rapids. They did a beautiful job building the framework and making it look as if it had been there all along. We were very happy with them. Fast forward to 2019 and we once again went to Hearthcrest for our fireplace needs. This time we were renovating a condo that didn’t allow gas appliances, so we purchased the most realistic electric fireplace we could find—a Dimplex Opti-myst Pro 1000. It was installed in May of 2019 and we were very happy with it—until it stopped working in December of 2021. Barely 2.5 years after we purchased it and paid over $3,000 for it. This is when we learned from Karen, the manager, that Hearthcrest does not service the electric fireplaces they sell. Shame on us for assuming that a business would service what they sell. Karen tried to help by contacting the manufacturer but parts were on order for months (during Covid) and we never received them. We continued to communicate with Dimplex until finally in March of 2023 we received the replacement parts we needed and my husband installed them. After 16 months with a non-working box in the wall, we have a working fireplace again. Needless to say an extremely frustrating experience all around. I give them a 3 because of 1 positive experience 23 years ago. Expensive lesson learned on our part. (I should also add that the staff at the Byron Center location was less than helpful. We mentioned it to Karen and she seemed to appreciate the feedback and said she would address.)
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Matthew Borgula
Nov 13, 2020
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5.0
We've had two fireplaces converted from wood to gas by Hearthcrest. The fireplaces work great and the customer service was top-notch. A couple of years after we had the fireplaces installed, one of them would not ignite. Hearthcrest came out and provided replacement parts free of charge. Highly recommend.
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Diana Douglas
Jun 13, 2019
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5.0
Karen & John are awesome people insofar as the care they took with helping us figure out our custom doors and surround. They went out of their way to help us. We received perfect drawings and documents so there we no surprises on costs or placement of any details. They brought the doors and surround and took great care with installing everything.Their workmanship and the materials they use are first rate and beyond. We are SO happy with our entire experience.
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Sara Fredette
Apr 2, 2019
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5.0
Karen is awesome and so is the crew! We turned our wood burning fire place into a high efficiency gas insert and it is so beautiful! When installation day came the insert didn't quite fit so they had to improvise and it went so smoothly and you can't even tell it was altered. Thank you for everything and we love it :)
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