Harvey Remodeling LLC

We hired Harvey Remodeling to redo our kitchen. The experience was bad from beginning to end. The designer (who no longer works there), often forgot small details and in the end I was left keeping track of many of decisions that were made. Some of the decisions weren't brought to my attention until after the contract was signed and we were told that we would have to pay extra for it. The schedule for the project had things in it that had absolutely no bearing on our project. When we challenged them about it, we were given completely bogus excuses on why that was included. The destruction of the kitchen went smoothly, but the construction didn't. In the contract they were scheduled to start 2 weeks after the permit. In reality they started 3 weeks after the permit (small non material breach of contract, breach #1). We were informed that we had a person dedicated to our job. However there were several days that he could have patched the walls or done other work and he was nowhere to be found. Sometimes he would only show up for an hour for the day and then leave to go work on another job. The cabinets were delayed by three quarters of a week (we were told that a truck had broken down). When we complained we were told that we were two weeks ahead of schedule, and if it did get close to the contract finish they would put extra men on the project to make sure that it would be complete on time. We had to constantly hound them about patching the walls which there were clearly holes and other issues (see pictures). We had to patch a gap in the duct work ourselves. The crown molding was completely misaligned (not at a corner) (again see pictures of what they tried to foist on us). It wasn't until the third visit that it was finally fixed. There was one spot that one of the cuts for the kick-board was jagged and looked absolutely awful and we had to hound them to fix it (see picture). We ended up contacting Better Business Bureau because they were trying to get more money to fix the floor (something that was written in the contract, breach #2). They ended up going a week over when the contract was supposed to be substantially complete (breach #3). This was after repeatedly reassuring us that they would finish on time and that they would throw extra men on the project (which never happened). The only reason why they have two stars is because the kitchen came out beautiful and it really has improved working in the kitchen. It wasn't worth the hassle, the being nickeled and dimed, and some of the shoddy work that was done and had to be redone.

Over the last few years I have used Harvey Remodeling for several projects on my home. This included replacement of exterior doors, replacement of exterior trim as well as a total kitchen remodel. We are very pleased with the results. We particularly liked being able to see what our kitchen remodel would look like before any work was started. The design team and carpenters were professional and the craftsmanship was outstanding. The work was completed on time and within budget.