Groundhog Landscaping Inc.

We had an overall negative experience with Groundhog landscaping. The positives: they were quick to come out and gave us a good quote for the installation of some granite steps on our back patio. The steps were exactly what we were looking for. The negatives: (1) communication was abysmal. We completely understood that we would need to be flexible around the weather and holiday season, but once the initial deposit was made we felt like we were having to chase them down for updates on the project schedule. They would tell me that they’d be by next week weather permitting, and a storm would hit and I’d end up calling them days later (past their originally scheduled slot) for an update. Even then, I was told that someone else had the schedule and they couldn’t give me a definitive answer. We needed them to come back and fix an issue with the steps and we didn’t hear from them for weeks until they realized we still owed them money. (2) a large, 3’x3’ slab of granite was mistakenly dropped on our concrete patio by installers, causing a significant impact and visible damage (hopefully only cosmetic, but we’ll see what the winter brings). We were only given an apology (after reaching out to them to make them aware of the incident) and were not offered any compensation or guarantee that they would repair further deterioration of our patio. Granted we didn’t ask, but I feel like a reputable company would take more responsibility for damage they cause (3) after the steps were finally installed, the top step was found to be unstable/ rocking back and forth and needed to be fixed. It took nearly a month for them to come out and install a simple shim Ultimately, I will not be using Groundhogs services in the future and would not recommend them

I can’t say enough great things about Groundhog Landscaping and Groundhog Turf Care! Our yard was nothing but an eyesore with bare dirt and patchy spots. Todd, Scott, Nick and the entire team were professional and truly listened to what we wanted. They turned this into a lush, beautiful lawn that looks like it came out of a magazine. They brought in 18 truckloads of high quality loam and fill leveling our property making the entire yard easier to use and enjoy. They also installed an irrigation system which has made the world of difference and extremely easy to control. Nick and Mike at the Turf Care division did an amazing job taking care of the lawn preparing it for our daughter’s wedding. We can’t tell you how many compliments we received about how green and beautiful it is. Groundhog also ran with our vision and created a stone patio which is now the perfect extension of our home and the ideal spot for relaxing and entertaining. If you’re considering a landscaping company, do yourself a favor and call Groundhog Landscaping. Their expertise and dedication will leave you with a yard you’ll be proud to show off. Five stars all the way!

Spent over 100k with them in 2023. TLDR: hardscape work was amazing, but bad experience with irrigation and planting beds. They don't stand by the quality of their work, will nickel and dime you, and customer service is horrible. Irrigation leaked from day 1. We complained 3 times in 2023. A tech came 3 times and tightened a clamp each time and told us it was not leaking. When they came to blow out for the winter the irrigation manager told me he identified a valve that was blowing air and he felt it was a crack or defect with the valve. Several plants - probably 8-10 of them, started to die in the fall. He assured me he would add notes to the account and fix everything in the spring, replace the dying plants, and add new mulch. Spring arrived, no one came. A tech showed up to reopen and test after winter. They never put notes on my account and over the winter the irrigation manager was fired. I explained everything, the tech found the same leaking valve and tightened the clamp again despite me telling him the manager said it needed to be replaced. During the visit the tech changed my watering schedule to increase the water by 4x. They did NOT tell me - now the struggling plants were totally dead due to the additional overwatering. I called the owner and complained - he said he'd never heard we had a problem and acted as if his company is not responsible just because he wasn't personally aware. He promised to handle it himself, but didn't show up. Another week later he sent someone different from the office, they brought a tech and fixed some valves that were stuck due to sediment (this part was no one's fault and would not have mattered given the 4x overwatering schedule they set) and told me the watering schedule was very wrong (as if I set it myself) - he didn't know his own tech set the schedule. They removed the schedule. Then they CHARGED $450 for the visit and did NOT replace any plants or mulch. Another couple weeks go by a new batch of plants stated to die. I found that a 100 sq ft area was no longer getting water b/c when they "fixed" things the last time they kinked an irrigation line. I hired an irrigation company to come take a look. This is their feedback: * the kink was easy to fix * there are too many drip nozzles for the area (by a large margin) * for example, there are drip tubes all over the bed even in places that never had a plant * some of the plants require more or less water depending on the location and type of plant - but they used the same 2gpm drips on every single plant from trees to tiny herbs - so some very small ones are dying due to overwater, and some big ones are struggling due to underwater * some of the plants were stuck in ledge with no soil - of course they will die - no one told us nor did anyone ask if we should put them in a different place or bring in more soil * one entire planting bed is at the bottom of a hill with grass and other beds with irrigation - all irrigation runoff ends up in the same planting bed, and that bed was put over hard-packed clay which is over ledge - there is zero drainage for plants, if you pull out a dead plant there is a hole filled with water that never drains - this area should have had crushed stone underneath with planting soil on top to let the bed drain We're going to do some of this ourselves and hire another company to fix the rest. The owner did offer to replace the plants "even though it's not their fault". He continues to act like he's not responsible just because he wasn't aware from the beginning - almost like "you never told me, it's too late now!". Now this last thing is just a nit but reflective of their customer service - we had mulch blown in the spring. They missed 3 spots. We called and they said someone would come out to fix. We reminded them twice via text. We reminded them when they were here to look at the irrigation and they said "I put in a ticket, no idea why they never came" and did nothing else about it. So going into October we still have bare spots with no mulch!