Glen Johnshoy
John Rice installed an electric insert for my mother. After several weeks of use we notice black soot all over the walls and windows. She even had the wall debris analyzed and it indeed was soot from the fireplace. The intake from the blower was picking up soot from the fire box and distributing it into the interior of the home. Several other professionals have confirmed that the insert is the source of the black mess all over the interior. John will not take responsibility or return calls. Not only is my mother stuck with the cost of the clean up and hiring someone to do the job correctly but, also the health concerns. I'd expect more form a so called professional.