Fox Plumbing, Heating & Cooling (now a Gene Johnson company)

I do not recommend Fox/Gene Johnson. Companies like this are ruining the home services business--highly suggest finding a fair, small alternative service provider instead. I used because my former Fox tech (Mike) would come out same day, super knowledgable, quick fix. Today's experience was the tech showed up, clearly not familiar with my older system (which are very simple compared to modern boilers), quoted $650 diagnosis fee (this was never communicated when booking the trip), was able to talk down to $250 but said I had to pay list price for any potential fix. The price book he showed be didn't show a rate under $1K (none of which was a simple sensor cleaning or replacement which is likely). As much as I want to fix the problem, I can't work with companies price gouging like this. Also, they charged me $852 to snake a drain last time they came out--insane! I should have learned by lesson the last time, shame on me. Some people get in a pinch and need to pay these excessive fees but I just want everyone to know my experience.

Hugo Lira was excellent with his communication about his arrival time and Gene Johnson emailed me a link to for the location tracker of the vehicle so I could see how far he was, which was a cool feature. Hugo is a really personable, knowledgeable, and an efficient plumber, and I will recommend him to anyone who has plumbing needs. He offered me different options to fix my toilet, and I decided to go with a full toilet replacement which included the shut-off valve replacement which I really needed. I was curious to learn about what needed to be done and he was very welcoming to allow me to watch the process and explained what he was doing very clearly. He showed me where my main shut off valve was, which was necessary as my toilet shut-off valve could not be turned off completely. He then replaced that valve and I understand the theory behind it, but I would not have been able to do it myself in practice. Ask for Hugo if you need anything fixed! (see the before and after photos)

I needed a new boiler and a hot water heater for a 110-year-old house. Chad Hendrix from Gene Johnson was very professional, knowledgeable, agreeable and efficient, and I cannot recommend him highly enough. He thoroughly explained the system he was installing. This project took over a week of full-time work and he made an especial point to always tell me when he would arrive and to give a run-down of the work he’d done at the end of each day. Chad truly loves his job. And when your job is his job, it’s a win/win.

We needed to contact a plumber in a hurry as our water heater failed and leaked water all over our lower level. As it is a busy time of year - the first appointment wasn't available until 4 days from the time of incident. After communicating with the sales person our situation, they were able to work with a technician who was able to work a bit longer over the weekend to assist us in getting our heater replaced in a more timely manner. Pavel Murashev was our technician and he arrived promptly and was extremely professional the entire time. He was able to save us some money, based upon our ultimate needs and future requirements. Within a few hours, we were completely back up with hot water, with a system that was far superior than what we had previously, and a guarantee for 10 years. In addition, Pavel showed us how to use the system and perform homeowner maintenance on the unit to help prolong the life of the water heater. He left the space clean and was pleasant to work with. It was an excellent experience and one that I would recommend to anyone - urgently or even scheduled maintenance.