Susan Creel
We had 6 piers put in outside . Our house is on a slab . They had to cut into our patio and we expected to notice but didn't think it would look as bad as it does . They used a jackhammer instead of a saw and it cracked the concrete .Cracking , jagged edge instead of smooth around edges . They had to poly fill inside our home . We had to remove furniture and all laminate wood flooring . Our first and biggest concern was our radiant floor heating system . They assured us they have a company come in and locate the lines. They assured on the sale and the locator assured . They hit a line on second hole they drilled . Then as water was leaking and my husband was figuring out how to shut system down and drain all the water lines they told him they aren't responsible . WHAT!!! ???They had him sign a waiver release AFTER they ruined our system and while he was dealing with the water lines to continue their work or they would shut it all down and we would be left with a hole in floor water shooting out and not fixing our sinking slab and walk away in middle of job . Then while husband was draining lines they had a poly fill accident in our dining room . Poly fill sprayed on walls . Stone fireplace , wooden doors and barn wood we have on walls and sliding glass window . Looks like they tried to wipe because as you see in pics it's all smeared . They didn't tell him that happened . Nothing is now removing this and I have emailed and texted and nobody is really helping us . Our already expensive foundation issue is now going to be worse with all the repainting . New floors we will have to now get. The loss of our expensive floor heating system , And no idea how to get it off barn wood and wood doors. This is awful and causing lots of added stress and money . The more we find we will let you know . Update: It has been 5 weeks . They did have company repair floor heat at 41/2 weeks after . But they havnt repaired or done anything else and left us with the other issues still and now we have huge holes in our living room amd kitchen not repaired yet and havnt replaced our tile floor and offered to buy us paint for their accident for walls . Yet still have patio cracked and poly fill on walls door barn wood on wall and stone fireplace and fire box . We live here and we still dont have furniture back because they havnt fixed holes . And General manager still has not contacted us . Another update: We are now at 7 weeks and they did fix our patio and they did fill in the 5 inch deep holes in our kitchen and livingroom. But our ceramic tile floors are still not fixed and our floors are still ruined amd the kitchen floor is awful from when they punctured the radiant floor heat and had to drill into floor to fix where they hit it amd left us with completely ruined floor that we deal with every day because it is quite obvious they ruined it . I will add pictures . They still havnt cleaned up where they sprayed polyfill. Walls . Door, fireplace , ceiling . Getting no response on this from them. We would really love for them to get our house back so we can get back to living in our home . Check pics on our kitchen floor that we are living with very sharp edges . This is awful! Everyone that comes to our home is shocked when they see this.