The48thHawk
I paid for an aftermarket screen and was told clearly that it was of “good quality.” I accepted this in good faith. I was told both over the phone and in person that the repair would take about an hour. I arrived at 1:00 PM. I did not receive my phone back until around 4:50–5:00 PM, after multiple requests to “come back in 15 minutes.” While they did clean my charging port for free, which I appreciate, the repeated delays reflected a lack of reliability and transparency. Less than 12 hours after the repair, about 8 hours, the screen developed green and purple lines. The phone was never dropped, pressed, bent, or mishandled in any way. This occurred under normal use. When I returned to use the warranty, I was told that screen lines were not covered. No clear explanation was given for what caused the failure. I was then told I “should have gotten the original screen,” which directly contradicts the earlier claim that the aftermarket screen was of good quality. I understand the difference between OEM and aftermarket parts. What I do not accept is a product described as “good quality” failing in under 12 hours with no accountability. This experience failed on two fronts: 1. Providing a working product. 2. Performing the service within the promised time frame. If a product carries known risks or lacks meaningful coverage, that should be disclosed upfront. Do not sell a product as reliable and then distance yourself from it the moment it fails. Do not go here.
